At 198 Entertainment, we are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our ticketing services, attend our events (including events held in Australia), or visit our website.
1. Information We Collect
We collect personal information when you interact with us, including:
- Contact Information: Name, email address, phone number, and billing address.
- Payment Details: Payment method and transaction details (note: we do not store full credit or debit card numbers).
- Ticketing Information: Events you purchase tickets for and related preferences.Technical Data: IP address, browser type, device information, and website usage data collected via cookies and analytics tools.
2. How We Use Your Information
We use your personal information to:
- Process ticket orders and payments.
- Deliver electronic tickets and event-related communications.
- Notify you of event updates, changes, cancellations, or reschedules.
- Provide customer support and respond to enquiries.
- Improve our website, services, and customer experience.
- Comply with legal and regulatory obligations in New Zealand and Australia.
- Detect, prevent, and address fraud, misuse, or security issues.
3. Sharing Your Information
We do not sell your personal information.
We may share your information with:
- Trusted service providers, such as payment processors, ticketing platforms, analytics providers, and email services, who assist us in operating our services.
- Venue operators or event partners where necessary for event entry, safety, security, or legal compliance.
- Government authorities, regulators, or law enforcement where required by law, court order, or legal process.
- Where personal information is disclosed to third parties (including overseas recipients), we take reasonable steps to ensure they handle your information in accordance with applicable privacy laws and only for authorised purposes.
4. Cross-Border Disclosure of Information
As a New Zealand-based company, your personal information may be stored or processed in New Zealand, Australia, or other jurisdictions where our service providers operate.
By using our services, you consent to the transfer of your personal information across borders, subject to appropriate safeguards in accordance with the Australian Privacy Act 1988 and New Zealand Privacy Act 2020.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- Secure payment processing through PCI-compliant platforms.
- Restricted access controls and regular system monitoring.
- While we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your location, including if you are in Australia, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or outdated information.
- Request deletion of your personal information (subject to legal, tax, or operational requirements).
- Opt out of receiving marketing communications at any time.
- Request a copy of your personal information in a commonly used format.
- To exercise these rights, please contact us at info@198ent.com. If you are an Australian resident and are not satisfied with our response, you may also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
7. Cookies and Analytics
We use cookies and similar technologies to:
- Analyse website traffic and user behaviour.Improve website functionality and performance.
- Deliver relevant content and promotions.
- You can manage or disable cookies through your browser settings.
- Please note that disabling cookies may affect website functionality.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy or to comply with legal, accounting, or regulatory requirements. When information is no longer required, it is securely deleted or anonymised.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
